Concentrix Careers - Customer Service Representative Post

Concentrix Recruitment 2025

Customer Service Representative Job Description :

• Clarify customer requirements; probe for comprehension, and employ decision-support tools and resources to deliver acceptable resolution to the client. 
• Pay close attention to the customer's needs and problems; display empathy while taking advantage of every opportunity to create rapport with them. 
• Greet clients in a courteous, friendly, and professional manner, following agreed-upon protocols 
• Maintain a basic understanding of customer products and/or services.
• Participate in initiatives that aim to improve customer happiness and corporate performance. 
• Offer more items and/or services. 
• Track, document, and retrieve information in the call tracking database.

Concentrix Careers

Candidate Profile :

• Graduate / Undergraduate in any discipline (may vary depending on the employment requirements). 
• Courteous with a strong customer service focus. 
• Excellent computer navigation abilities and PC knowledge. 
• The ability to communicate effectively, both written and verbally. 
• Dependable with high attention to detail. 
• Capable of multitasking, as well as flexibility and rapid adaptation to changes.