Customer Experience Executive - Slice Careers

Slice Recruitment 2025 

What You will do

• Customer service: Respond to incoming and outgoing calls, emails, chats, and social media messages by providing precise, timely, and understandable information about goods and services.
• Problem Solving: Effectively address client concerns and grievances to guarantee a favorable and fulfilling result.
• Relationship Building: Create enduring, tailored relationships with clients to deliver a satisfying and enjoyable experience.
• Feedback Collection: To find areas for improvement, collect and examine consumer input via surveys, direct correspondence, and reviews.
• Cooperation: To better serve customers and enhance service delivery, collaborate with other teams (sales, operations, and collections).
• Documentation & Reporting: Keep thorough records of all communications with customers in order to monitor grievances and their resolutions.
• Follow-up: Make sure all problems are fixed, and then follow up to make sure the customer is happy. 

Customer Experience Executive Jobs in Slice 

What You will need

• A bachelor's degree in communication, business, or a similar discipline.
• Shown experience providing support or customer service, preferably in the financial services or fintech industries.
• Excellent communication skills both in writing and speaking, the capacity to solve problems, empathy, patience, and attention to detail.
• knowledge with CRM and customer service platforms (Freshdesk).