Customer Service Executive Jobs In Noida - Tata 1mg Careers

Role: Customer Experience - Voice

Department: Customer Experience

What will you do :

• Meeting with internal stakeholders to resolve problems and provide customers with a fixed TAT. Speak with clients to remedy the concerns they have raised, and educate them on company and industry rules to reduce future complaints and manage total resolution.
• Work with team members to meet customer service goals and targets. 
• Enhance customer service by identifying and suggesting process improvements.
• Respond to consumer calls, offer information, answer questions, and resolve concerns. 
• Report complicated or unresolved concerns to appropriate departments for further action. 
• Follow up with consumers to fix issues to their satisfaction. 

Tata 1mg Careers 

What we are looking for :

• Minimum 1 year of experience working in customer service with any graduate degree. 
• Customer service experience, ideally in a contact center or similar workplace.