Customer Service Specialist - All India Job at Croma

Crema is a high-end design and development firm that focuses on creating mobile solutions, web apps, and digital goods. It emphasizes innovation, technology-driven solutions, and user-centered design to support corporate expansion. Crema works with businesses and startups to create software that is user-friendly, scalable, and effective.

Croma Recruitment 2025 

Customer Service Specialist Responsibilities:

• Answer questions from customers by chat, email, or phone.
• Give precise details about the goods, services, and promotions offered by Croma.
• Respond to client complaints in a considerate and professional manner.
• When necessary, work with other departments to resolve problems.
• To enhance service delivery, get customer feedback and report it to management.
• Keep thorough records of all communications with customers, including questions, grievances, and settlements.

Croma Careers

Qualifications:

• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software and CRM systems.