Customer Service Specialist Job at Croma

About Company  

A well-known retail chain in India, Croma specializes in home appliances and consumer electronics. Croma, which was introduced in 2006 by the Tata Group's Infiniti Retail, sells a variety of goods, including as computers, cellphones, televisions, kitchen appliances, and accessories. It has a significant online and physical presence and offers clients high-quality goods, affordable prices, and knowledgeable assistance. Croma is renowned for its smooth shopping experience, exclusive offers, and customer-centric philosophy.

Croma Recruitment 2025 

Job Responsibilities :

• Answer questions from customers by chat, email, or phone.
• Give precise details about the goods, services, and promotions offered by Croma.
• Respond to client complaints in a considerate and professional manner.
• When necessary, work with other departments to resolve problems.
• To enhance service delivery, get customer feedback and report it to management.
• Keep thorough records of all communications with customers, including questions, grievances, and settlements.

Customer Service Specialist Job at Croma

Qualifications :

• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software and CRM systems.