Foundever Jobs 2025 - Team Leader - US Process

Foundever Recruitment 2025 

Education              :   HSC

Experience            :   Minimum 1 year of experience as a TL

Process                 :   International (International Process only should apply)

Background           :   BPO Experience

Shift Window         :   24 x 7

Weekoffs              :   Any 2 days in a week

Experience Target :   Experience in handling team; have managed clients; hands on excel and people management skills

Skills                    :   Good communication skills, Excel knowledge, People management, Leadership skills; Quick Learner, Adaptability, handled attrition & shrinkage

Notice Period           :   Minimum 30 days or immediate

Foundever Jobs 2025

Job Description: 

• Experience managing a team.
• Skills in communication: B2 High/C1 Level
• At least one year of experience managing teams in a contact center setting
• Experience using the voice process in customer service 
• Outstanding communication and leadership abilities 
• Must be able to work rotating shifts and take weeks off. 
• Strong people-development and coaching abilities through constructive criticism, call listening, etc. 
• Capacity to handle escalations and demanding clients