General IT Support Technician - Cognizant Hiring In USA

Cognizant Recruitment 2025

General IT Support Technician Roles/Responsibilities:

• Serve as the initial point of contact for consumers needing technical assistance via walk-in support centres, over the phone, using remote connection software, chat, and email.
• Flexible, capable of multitasking and prioritising identified concerns.
• Provide excellent customer assistance to users that want problem resolution.
• Perform remote troubleshooting using diagnostic procedures and necessary queries.
• Determine the appropriate remedy based on the issue and the information provided by the customer.
• Walk the consumer through the problem-solving steps.
• Deliver accurate information on IT products or services.
• Refer unsolved concerns to the next level of support professionals.