Google Hiring 2025 - Technical Operations Engineer

Google Hiring 2025

Responsibilities:

• Provide user support, including root cause analysis for IT issues across multiple technologies and platforms. 
• Use the insights gained from direct support to advocate for users, collaborating with partner teams to identify problematic user journeys and prioritize solutions.
• Partner with and lead peers, vendors, and other technical support teams to coordinate troubleshooting and issue resolution. 
• Create scripts, tools, processes, or solutions to prevent problems, increase user productivity, and automate repetitive tasks as part of long-term and global service improvements.
• Participate in or lead IT projects, ensuring that they are properly designed and planned, with a focus on delivering a solution or technical improvement. 

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Qualifications:

• Experience with scripting languages (such as Python).
• Experience troubleshooting applications in a networked environment. 
• Troubleshoot issues across multiple operating systems. 
• Outstanding customer service, organization, prioritization, multitasking, communication, and leadership abilities.