Groww Careers - Customer Success - Escalations Social Media

Groww Recruitment 2025 

Job Responsibilities:

• Manage all consumer complaints and questions on social media sites such as Twitter, Facebook, Instagram, Snapchat, and Linkedin.
• Solid knowledge of mutual fund, stocks, and F&O products.
• To provide the best solutions, communicate with clients by phone, email, or social media.
• Work together with cross-functional teams, such as brand marketing and CRM, to address and settle customer complaints, issues, and questions.
• Maintain thorough follow-up on each case you are given to ensure a timely and effective conclusion.
• Make sure that all problems are fixed within the allotted time frames.
• Ensure that all interactions are professional and compliant with company standards. Follow customer care protocols in all written correspondence.

Groww Careers

Job Requirement:

• The perfect applicant will be able to handle and resolve problems quickly, have a customer-focused mindset, and have excellent communication skills.
• The capacity to remain composed under duress and act professionally in challenging circumstances.
• Experience managing escalations on social media platforms for at least two years