Job Vacancy at Bandhan Bank - Help Desk Post

About Compony

Founded in 2015, Bandhan Bank is an Indian private sector bank with its main office located in Kolkata. It started off as a microfinance organization before evolving into a full-fledged bank. Bandhan Bank provides banking and financial services to underserved and unbanked segments of society with a primary focus on financial inclusion. It offers a variety of goods and services, such as fixed deposits, loans, insurance, and savings accounts. The bank is well-known for its robust presence in rural and semi-urban regions, providing microloans and credit facilities to entrepreneurs and small enterprises.

Job Vacancy at Bandhan Bank 

Key Responsibilities as a Help Desk:

1. Help clients with their banking needs and get problems fixed quickly.
2. Resolve client complaints professionally and patiently.
3. Help clients with transactions pertaining to their accounts.
4. Check the documentation and customer information.
5. Assist clients in utilizing online banking platforms.
6. Give thorough details about the different banking services and products available.
7. Continually update and maintain customer records.
8. Verify adherence to the policies and procedures of the bank.

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Qualifications and Skills:

1. Education: Any discipline at the bachelor's degree level.
2. Excellent written and verbal communication skills are required.
3. Problem-Solving Skills: Capacity to manage challenging circumstances and find efficient solutions.
4. Technical Skills: Expertise in Microsoft Office and banking software usage.
5. Customer-Oriented: Dedicated to delivering top-notch customer support.