Non Voice Customer Service Agent Job at Concentrix Corporation

Concentrix Corporation is a multinational provider of technology and customer experience (CX) solutions with a focus on digital transformation, business process outsourcing (BPO), and customer engagement. Concentrix, which has its headquarters in California, USA, offers services in more than 40 countries in sectors like e-commerce, technology, healthcare, and finance. Delivering creative solutions to improve client happiness and business expansion is the company's main goal.

Concentrix Corporation Recruitment 2025

What you will do in this role:

• Using and navigating between tools with ease while in a chat session to make sure you can provide the most accurate and comprehensive support possible 
• Providing a superior customer experience by responding to enquiries through an online chat channel while adhering to prescribed shifts, protocols, metrics, and departmental objectives 
• Using contact monitoring technologies to record every customer encounter and raising unsolved customer issues to the right resources, including all relevant information. 
• Keeping your promise, informing others about your work's progress, and recognising and asking assistance with any hurdles that stand in the way of your aims 
• Accumulating and preserving up-to-date campaign knowledge 
• Maintaining first contact resolution consistently 
• Making an effort to meet and surpass all operational metrics and goals 

Non Voice Customer Service Agent Job at Concentrix Corporation    

Your qualifications:

• Minimum education required for high school 
• Applications are welcome from both inexperienced and seasoned agents. 
• Experience using web chat in a contact center setting (Beneficial) 
• Possessing prior international BPO experience is advantageous. 
• Strong command of the English language and outstanding ability to write business letters 
• Proven computer literacy, proficiency with Microsoft Office, comprehension of pertinent software, and advanced online capabilities