PhonePe Careers 2025 - Customer Experience Specialist

PhonePe Careers 2025

• Keep your word and put the needs of the customer first in all that you do. 
• Respond to simple questions about transactions and PhonePe accounts.
• Flexibility in switching between data and phone channels 
• Observe the prescribed procedure guidelines in order to resolve the issue. 
• Gain the trust of your clients by their interactions 
• Capacity to achieve daily and hourly productivity targets 
• Utilize internal resources and procedures to promote resolution 
• Raise the appropriate level of support from the appropriate teams in order to address customer concerns. 
• Make suggestions for process enhancements 
• Engage and inform clients so they can make the most of PhonePe. 

Entry Level Jobs In PhonePe

 Ideal candidate should :

• Possess outstanding verbal and writing communication skills 
• Possess a strong capacity for learning 
• Engage in active listening and handle objections skillfully. 
• Possess a strong sense of customer orientation and the capacity to adjust or react to various situations 
• Be receptive to criticism, adaptable, and a team player. 
• Capacity to efficiently prioritize, multitask, and manage time 
• Must be able to communicate in both Hindi and English. 
•  Multiple languages (both written and spoken)