Policy bazaar Jobs for Freshers - Associate Service Consultant

Policy bazaar Jobs for Freshers

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries and give suitable solutions via phone, email, and chat.
• Sales Support: Help consumers understand purchasing procedures by offering extensive product information and helping them through the process.
• Documentation: Ensure that all client contacts are accurately documented, and keep records in accordance with business standards.
• Complaint Resolution: Address and resolve client concerns in an effective manner to ensure high levels of customer satisfaction.
• Follow-Up: Follow up with clients to confirm that their concerns have been handled and that they are pleased with the services offered.
• Policy management: Assist consumers with policy renewals, cancellations, and endorsements.
• Cross-Selling/Up-Selling: Look for possibilities to cross-sell and upsell other services and goods.

Policy bazaar Careers

Skills:

• Excellent communication abilities (both vocal and written).
• Proficiency with computers and MS Office.
• Ability to solve problems and deal with stress.
• Ability to learn about products and services and describe/explain them to professionals.

Eligibility: Seeking SSC, Graduates or higher education applicants; regardless of experience. Fluency in English or Hindi language is mandatory. Proficiency in regional languages or prior experience in customer service is desirable.