Process Associate Jobs at Genpact

About Company

Genpact is an international provider of professional services with a focus on technological solutions, business process management, and digital transformation. It was established in 1997 as a General Electric subsidiary and gained independence in 2005. Genpact, which has its headquarters in New York, offers services in finance, analytics, supply chain, customer experience, and risk management in more than 30 countries. Genpact helps companies streamline operations and spur innovation across a range of industries with an emphasis on artificial intelligence (AI), automation, and data-driven decision-making.

Genpact Recruitment 2025 

Responsibilities :

• Making collection calls to customers, emailing or faxing invoices, or mailing hard copies to customers as requested.
• Identify and correct misidentified cash, as well as manage the entire cash application process.
•  Process cash application functions for invoices at assigned sites, ensuring that the DRR (Daily Receipt Reconciliation) is completed on time, accurately, and confidentially. 
•  Follow up on customer/internal disputes, customer questions, and collaboration across departments to reach a resolution. 
•  Reconcile orders with customer books, validating credits or debits and sending them to the customer for collection or refund. 

Process Associate Jobs at Genpact 

Qualifications :

• Graduate in Commerce (B.Com)
• Freshers are eligible
• Good English language skills (verbal and written)

Preferred qualifications 

•  Prior experience in Accounts Receivable/Order to Cash