Razorpay Recruitment 2025 - Analyst - Risk Management

Razorpay Recruitment 2025

Roles and Responsibilities: 

• Monitor transactions/merchants for risk/fraud and take appropriate action immediately. 
• Handle transaction queries in the event of discrepancies or disputes from the customer. 
• Collaborate with partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to minimize losses. 
• Speak with merchants or customers to understand and address questions or concerns. 
• Identify innovative ways to reduce risks by providing suggestions for improving the process and lowering monetary losses.

Razorpay Careers

Skills and Experience:  

• Knowledge of a customer support app or CRM, such as Freshdesk.
• Interpersonal skills - Friendly and pleasant demeanor on the phone and via email 
• Communication skills: exceptional verbal and written communication. 
• Listening skills - Understand, anticipate, and resolve queries raised by various stakeholders. 
• Attention to detail and accuracy - Excellent organizational and multitasking abilities. 
• Identify anomalies or suspicious behaviours and act quickly to minimize impact. 
• Good knowledge of Microsoft Excel.