Tata 1mg Careers - Customer Service Executive Post

Role: Customer Experience - Voice

Department: Customer Experience

About Company :

Tata 1mg is India's leading digital healthcare platform, providing a diverse range of services such as online prescription delivery, lab tests, doctor consultations, and health information. Founded in 2015 and later acquired by the Tata Group, the company seeks to make healthcare more accessible, affordable, and easy. Tata 1mg, which has a strong presence across India, provides high-quality healthcare services through a vast network of pharmacies, diagnostic labs, and qualified medical professionals.

What will you do :

• Meeting with internal stakeholders to resolve problems and provide customers with a fixed TAT. Speak with clients to remedy the concerns they have raised, and educate them on company and industry rules to reduce future complaints and manage total resolution.
• Work with team members to meet customer service goals and targets. 
• Enhance customer service by identifying and suggesting process improvements.
• Respond to consumer calls, offer information, answer questions, and resolve concerns. 
• Report complicated or unresolved concerns to appropriate departments for further action. 
• Follow up with consumers to fix issues to their satisfaction. 

Tata 1mg Careers 

What we are looking for :

• Minimum 1 year of experience working in customer service with any graduate degree. 
• Customer service experience, ideally in a contact center or similar workplace.