Technical Support Representative

TELUS Recruitment 2025

Technical Support Representative Job Role & responsibilities:

• Collaborates with clients to determine their needs in relation to services and provides the best possible solutions while delivering top-notch customer care.
• Identifies and fixes common problems with modem and network operation, including landline troubleshooting.
• Helps clients optimize service functionality by guiding them through common phone hardware and software configurations.
• Offers resources and answers for resolving customer repair issues. 
• Communicates over the phone with clients, giving them status updates and guaranteeing that service has been restored. 
• When necessary, escalates pertinent technical issues to higher-level technical support.

TELUS Careers

Preferred candidate profile:

• A minimum of one year's experience providing voice-based international technical support 
• Outstanding ability to communicate 
• I've worked on WiFi, router, and modem connectivity issues, as well as ISP issues. 
• Should feel at ease operating in a round-the-clock workplace 
• Not necessary to graduate 
• Rotational work schedules and weeks off