Job Title: Associate - Digital Process
To guarantee attention to detail, the associate will need to be knowledgeable about various operational strategies. Processing speed comes second in importance, then accuracy. The associate should be able to conduct root cause analysis on errors and suggest process improvements to drive process efficiency. They should also be able to deliver results that meet or surpass expectations. Along with being a team player, the associate should be eager to impart his or her knowledge. Ad hoc operational reports, tactical stakeholder communication, and timely ticket resolution should all be capabilities of the associate. The Operations Manager will get reports from this position.
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Key Performance Areas:
- Become well-versed in the business and operational domain
- Determine, examine, and address recurring problems
- Make sure you maintain and update all process documents.
- As requested, provide reports and data, and assist the team lead with escalations. +Contribute to training and assist in creating the curriculum
- Business savvy, education, experience, and knowledge
- At ease in a hectic, multitasking, high-energy setting
- Analytical and creative problem solver with a strong commitment to operational excellence
- Adaptable work hours
- Good comprehension of project management techniques
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Basic qualifications:
- You must have a bachelor's degree or above.
- Working familiarity with computers (basic Microsoft Office skills)
- Fundamental Skills in Analytical and Logical Thinking.
- Fluent in the English language.
- Outstanding English communication skills, both written and spoken, and the capacity to interact professionally with both internal and external clients.