In order to appropriately address Seller difficulties, time must be managed efficiently and independently to investigate Seller discrepancy requests, comprehend trends, and identify novel or distinct trends.
Record the findings of the investigations with the sellers in a clear and trustworthy manner.
Every day, we use Excel to conduct several investigations with Amazon sellers in an effort to settle disagreements.
Communicating with Sellers and FBA business partners effectively using clear and professional oral and written communication.
Providing prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues.
Amazon Careers
Basic Qualification:
1+ years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e-commerce
PerfectQualification:
Bachelor’s Degree
Experience in a contact center environment
Experience handling multiple key priorities at the same time
Experience with fraud or risk investigations, or in payments/banking