Amazon Jobs 2025 - Investigation Specialist

Amazon Jobs 2025

Key job responsibilities

• In order to appropriately address Seller difficulties, time must be managed efficiently and independently to investigate Seller discrepancy requests, comprehend trends, and identify novel or distinct trends.
• Record the findings of the investigations with the sellers in a clear and trustworthy manner.
• Every day, we use Excel to conduct several investigations with Amazon sellers in an effort to settle disagreements.
• Communicating with Sellers and FBA business partners effectively using clear and professional oral and written communication.
• Providing prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues.

Amazon Careers

Basic Qualification:

• 1+ years of customer service experience
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Perfect Qualification:

• Bachelor’s Degree
• Experience in a contact center environment
• Experience handling multiple key priorities at the same time
• Experience with fraud or risk investigations, or in payments/banking