Apna Jobs 2025 - Customer Onboarding (Voice Process) Post

Title: Executive Operations

Process: Voice

Location: Remote

Apna Jobs 2025

Responsibilities :

• In charge of verifying tags and responding promptly (via Slack or emails)
• They must actively follow up on the data they are working on.
• Keeping up with their own Excel spreadsheets
• Good department/sub department mapping and a clear understanding of taxonomy 
• Pay attention to approving jobs that are hygienic
• Giving employers an explanation of the documentation process's goal
• Setting the scene for follow-up calls 

Apna Careers

Requirement :

• Candidates with experience in customer success, BPO/KPO, recruitment, call center, or SaaS-related industries are preferred, but graduation is required.
• Ability to type at least 20–25 words per minute and proficiency in both Hindi and English.
• Two to five years of relevant job experience in customer service or similar roles (voice processing is preferred).
• The capacity to work for at least two years in a front-line position answering consumer inquiries.
• Stable workspace with a dedicated work-from-home setup and a dependable Wi-Fi connection (at least 30 Mbps).
• Availability and adaptability to work long hours and weekends as part of a rotating shift plan.
• Familiarity and ease using digital technologies like Calendly, Zoom, Google Meet, ticketing systems, Excel, CRM, and chat applications.
• Availability to begin within a month and a willingness to dedicate oneself to the current position for a minimal amount of time.