Concentrix Jobs - Customer Service Agent - Non Voice

Concentrix Recruitment 2025

What you will do in this role:

• Using and navigating between tools with ease while in a chat session to make sure you can provide the most accurate and comprehensive support possible 
• Providing exceptional customer service by answering questions through an online chat channel while adhering to departmental goals, shifts, procedures, and measurements 
• Every client encounter is recorded using contact tracking tools, and outstanding customer issues are forwarded to the appropriate resources with all pertinent details included. 
• Maintaining your word, keeping people informed about the status of your work, and identifying and requesting help for any challenges that prevent you from achieving your objectives 
• Accumulating and preserving up-to-date campaign knowledge 
• Maintaining first contact resolution consistently 
• Making an effort to meet and surpass all operational metrics and goals 

Concentrix Jobs 

Your qualifications:

• Minimum education required for high school 
• Applications are welcome from both inexperienced and seasoned agents. 
• Experience using web chat in a contact center setting (Beneficial) 
• Possessing prior international BPO experience is advantageous. 
• Strong command of the English language and outstanding ability to write business letters 
• Proven computer literacy, proficiency with Microsoft Office, comprehension of pertinent software, and advanced online capabilities