Concentrix Jobs - Customer Service Agent - Non Voice
full-time2025-12-10
Overview
Job Role
Customer Support
Job levelEntry Level
Salary₹ 18,000 - 24,000 | Month
Experience0 - 2 Year
Job typeFull Time
Deadline2025-12-10
Education Qulification12th/Graduation
LocationGurugram
Concentrix Recruitment 2025
What you will do in this role:
Using and navigating between tools with ease while in a chat session to make sure you can provide the most accurate and comprehensive support possible
Providing exceptional customer service by answering questions through an online chat channel while adhering to departmental goals, shifts, procedures, and measurements
Every client encounter is recorded using contact tracking tools, and outstanding customer issues are forwarded to the appropriate resources with all pertinent details included.
Maintaining your word, keeping people informed about the status of your work, and identifying and requesting help for any challenges that prevent you from achieving your objectives
Accumulating and preserving up-to-date campaign knowledge
Maintaining first contact resolution consistently
Making an effort to meet and surpass all operational metrics and goals
Concentrix Jobs
Your qualifications:
Minimum education required for high school
Applications are welcome from both inexperienced and seasoned agents.
Experience using web chat in a contact center setting (Beneficial)
Possessing prior international BPO experience is advantageous.
Strong command of the English language and outstanding ability to write business letters
Proven computer literacy, proficiency with Microsoft Office, comprehension of pertinent software, and advanced online capabilities