Customer Service Specialist Job Vacancy In Croma

Croma Recruitment  

Customer Service Specialist Responsibilities:

• Answer questions from customers by chat, email, or phone.
• Give precise details about the goods, services, and promotions offered by Croma.
• Respond to consumer complaints in a respectful and professional manner.
• When necessary, collaborate with other departments to solve issues.
• To improve service performance, solicit consumer input and report it to management.
• Keep thorough records of all communications with customers, including questions, grievances, and settlements.

Customer Service Specialist Job Vacancy In Croma

Qualifications:

• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software and CRM systems.