Email Support Executive Job at Telus International

Telus International is a global provider of IT solutions and digital customer experience (CX), with services in digital transformation, content moderation, AI data solutions, and customer support. Serving sectors like technology, healthcare, banking, and e-commerce, it is a division of the Canadian telecom provider Telus. Telus International, which operates in several nations, prioritizes innovation, automation, and AI-driven solutions to improve customer engagement and operational effectiveness.

Entry Level Jobs In Telus International

Role & responsibilities:

• Identify the nature of the product or service and address basic to intermediate level issues. 
• Provide support for frequently asked customer questions.
•  Record customer interactions and tag/categorize problems appropriately. 
• Competently address all basic and advanced customer inquiries in your primary sector.

Email Support Executive Job at Telus International

Preferred candidate profile:

• Capacity to use several programs for troubleshooting and multitask in a Microsoft Windows environment 
• Candidates must be graduates or postgraduates. 
• Outstanding ability to communicate 
• Should feel at ease operating in a round-the-clock workplace. 
• Rotational work schedules and weeks off.