Genpact Hiring 2025 - Process Developer - Cash Application

Genpact Hiring 2025

Process Developer Jobs Responsibilities 

• Application of premiums, reinstatement, and renewal of funds obtained from policyholders 
• Refunds and policy cancellations in the event that a policyholder's payment is returned unpaid 3
• Address any phone calls or emails pertaining to contested cases. 
• Investigate and evaluate the ERP disputes and deductions. 
• To get information and supporting paperwork for any disputes, deductions, or resolutions, follow up with various departments. 
• Create a strategy to reduce the amount of time needed to do research and fix issues so that all cases are finished promptly and the customer is not harmed. 
• Collaborate with a partner to promptly handle any ad hoc requests. 
• Provide exceptional customer service by investigating and promptly, efficiently, and competently answering any questions from internal and external partners. 
• As appropriate, bring up issues with management or senior employees. 

Genpact Careers 

Minimum qualifications 

• B.Com 
• Freshers are eligible 
• Excellent English interpersonal skills 

Preferred Experience 

• Prior cash application experience! 
• MS Excel knowledge