PhonePe Jobs for Freshers - Customer Experience Specialist

PhonePe Jobs for Freshers 

Customer Experience Specialist Job Responsibilities:

• Handle basic Stock broking queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements

PhonePe Careers

 Ideal candidate should :

• Written and verbal communications.
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory 
• 0 - 2 years of work experience in a customer facing role