Altrata Jobs In USA - Client Success Associate Post

Altrata Careers

What You’ll Do

• Onboard clients to set them up for success, and manage post-sale client communication.
• Analyse product usage by clients to detect trends and effectively communicate them to the Product Development team to improve our product offerings.
• Collaborate with Account Managers to discover gaps in customer demands and identify upsell and cross-sell possibilities.
• Work directly with clients to resolve enquiries and service issues in a timely fashion.
• Collaborate with Product, Sales, Marketing, and other internal organisations to improve the customer experience

Altrata Jobs In USA

Who You Are

• You are a great multitasker and a flexible team player.
• You think creatively to improve the platform inside and externally for the business and its clients.
• You are all about great customer service and aim to give an exceptional client experience.
• You definitely love working cooperatively to solve problems and aid people.
• You listen to your customers' needs and collaborate with them to show them how our products may help them reach their objectives. 
• You are an inspirational leader who is willing to collaborate with the team to accomplish achievements for clients. 

Education/Experience

• 2-3 years of experience in a customer service or application support job is preferred.
• Independent and motivated, with the sense to seek aid when necessary.
• Strong communication and presenting skills.
• Self-starter with a solid understanding of project management procedures.