PhonePe Recruitment - Customer Experience Specialist

PhonePe Recruitment

Customer Experience Specialist Responsibilities:

• Answer basic questions about stock broking 
• Flexibility in switching between data and phone channels 
• Observe the prescribed procedure instructions in order to resolve the issue. 
• Gain the trust of your clients by their interactions 
• Capacity to achieve daily and hourly production targets 
• Utilise internal resources and procedures to promote resolution 
• Raise the necessary level of support from the appropriate teams in order to address consumer concerns. 
• Make suggestions for process enhancements 
• Engage and inform clients so they can make the most of PhonePe.

PhonePe Careers

Ideal candidate should :

• Have excellent written and verbal communications
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory 
• 0 - 2 years of work experience in a customer facing role