PhonePe Hiring - Entry Level Jobs - Customer Support Executive

PhonePe Careers

Customer Support Executive Responsibilities

• Keep your word and put the needs of the customer first in all that you do. 
• Answer basic inquiries concerning PhonePe accounts and transactions.
• Ability to switch between phone and data channels with ease. 
• To solve the issue, adhere to the suggested procedure guidelines. 
• Gain your clients' trust through their encounters. 
• Capacity to meet daily and hourly productivity targets 
• Raise the appropriate level of support from the appropriate teams in order to address customer concerns. 
• Make suggestions for process enhancements 

PhonePe Hiring 

 Ideal candidate should :

• Possess outstanding verbal and writing communication skills 
• Possess a strong capacity for learning 
• Actively listen and respond to objections with skill. 
• Have a keen awareness of consumer needs and the ability to adapt or respond to different circumstances. 
• Be a team player, flexible, and open to criticism. 
• Capacity to efficiently prioritize, multitask, and manage time 
• Must be able to communicate in both Hindi and English. 
•  Multiple languages (both written and spoken)