ICICI Bank Vacancy - e-Relationship Manager

ICICI Bank Vacancy

Key Responsibilities:

• 360-degree Banking: Increase wallet share and phone channel revenues by strengthening and expanding customer relationships. Make sure the customer's needs are fully understood and that the appropriate products are recommended in order to provide solutions using the 360-degree banking framework.
• Focus on quality: Make sure that every interaction you have with a customer is in line with your goal of providing a wonderful customer experience. Maintain clientele and raise the Net Promoter Score by providing exceptional service.
• New Relationships: Increase the number of clients by getting recommendations from current clients. Create new business in order to increase the number of customers, sales, and segment revenue.
• Tailored solutions: Work together with credit and service teams, subject matter experts, and product specialists to make sure the right products are presented to the customer.
• Observe our principles: Provide products that are equitable for both the bank and our customers.
• Product Suggestion: Make sure you have a solid understanding of every product that is offered, and in accordance with the 360-degree banking framework, assist customers with their needs and inquiries by providing them with pertinent product information. act as a single point of contact for the bank's mapped customers. 

ICICI Bank Careers 

Key Qualifications & Skills:

• Relationship Building: The capacity to oversee and take advantage of current connections with clients in order to significantly influence their needs.
• Customer service: During call interactions, have a thorough understanding of all important customer service guidelines.
• Enhance: Create and execute a comprehensive sales and customer relationship plan, as well as sales procedures and organization.
• Excellent written and verbal communication abilities.
• Market sensing involves keeping an eye on and assessing consumer trends, industry developments, and possible alliances.