ICICI Bank Job Vacancy In Mumbai - Relationship Manager Post

ICICI Bank Job Vacancy In Mumbai 

A Relationship Manager at ICICI Bank is responsible for delivering banking solutions and services to customers, focusing on a 360-degree approach. They understand customer needs and provide solutions that meet them. ICICI Bank's core philosophy is to be fair to both customers and the bank. Relationship managers acquire new customer relationships and increase existing ones while focusing on service quality and customer delight. They collaborate with internal teams to provide best-in-class customer service. They offer a range of offerings, including saving, loan, investment, care, trade, business loans, and wealth management solutions.

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As a Relationship Manager Key Responsibilities:

• Customer Service: Achieve service excellence by partnering with customers throughout their life cycle and providing appropriate products and services based on their financial needs, while remaining fair to both the customer and the bank in all interactions.
• Business Development: Ensuring a growth in wallet share of existing customers and onboarding new customers by providing 360-degree banking solutions that meet our customers' needs. 
• Improve the portfolio quality: Work to improve the customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer. 
• Customised solutions: As per the branch guidelines. Upkeep and maintenance of the branch. 
• Promote 360-degree banking: Offer products based on customer needs, working with other internal teams in the bank to develop suitable product offerings.

ICICI Bank Careers

Key Qualification & Skills:

• MBA or Graduate with 1-10 years of experience in relationship management, business development, or related roles.
• Communication: Effective oral and written communication skills. 
• Synergize with Team: Willingness to collaborate with multiple teams to provide on-the-ground support and enablers as needed. 
• Improve: Create and implement a comprehensive sales and customer relationship strategy, sales processes, and structure. 
• Market Sensing: Monitor and evaluate industry trends, customer drivers, and possible partnerships.