ICICI Bank Recruitment 2025 - Phone Banking Manager

ICICI Bank Recruitment 2025

Phone Banking Manager Job Responsibilities:

• Query Resolution: Receiving and resolving customer complaints over the phone. 
• Customised Solution Offering: Giving clients pertinent goods and services to satisfy their needs.
• Uphold our values: Always prioritise the Fair to Bank and Fair to Customer philosophies when providing customer service. 
• 360-degree banking: Offer products based on customer needs while collaborating with other teams within the bank to determine appropriate product offerings. 
• Comply with information security and quality process norms.

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Key Qualifications & Skills:

• Educational requirements: Graduates or engineers in any discipline. 
• Communication abilities: Effective oral and written communication skills. 
• Customer service: Provide exceptional customer service in all interactions. 
• Ability to collaborate with multiple teams to provide on-ground support and enablers as needed. 

Location: Ahmedabad, Cochin, Bangalore, Mumbai, Kolkata